Terms & Conditions for X-Shaper Plus CNC Router
SCOPE OF DELIVERY
X Shaper Plus CNC Router(semi assembled).
3 Preassembled X and dual Y rails
1 Preassembled Z Slider
1 X Panel Smart Controller
1 Makita (RT0701C) Compact Router
1 High Definition 7 inches Touch Screen Display
1 Quick Connect Wire Harness’s
Tool kit and Machine Hardware etc.
8gb pendrive, Power cord,
Allen keys 4mm, 3mm, 2.5mm, 2mm, 1.5mm – 01 each with every CNC Router.
USB cable, Power cord, Touch screen power cord, HDMI cord
We don’t provide spoil board to international buyers. But for Indian buyers spoil boardis available with the machine.
100% Payment in Advance. Order can be placed online on our website or through a PO.
In case of govt bodies all payment to be cleared within 7 working days from the date of receipt of the goods or from the date of installation Or Demo at customer place.
Any delay in payment will incur a penalty of Rs. 100 per day
Goods/Order will be shipped once complete payment is received by us. In case of govt bodies goods will be shipped only after receipt of Purchase Order as per the lead time mentioned
No Return or Refund, All Sales Final
Payment Mode: Oniline Payment, Paypal (only for international customers), NEFT/RTGS or Cheque only
For onsite demonstration and installation all travelling expense of our engineers to be borne by the customer. In case of govt bodies it is requested to clearly mention the amount of expense provided and mode of payment for the same.
On site demo / installation period – Only one business day
6 months warranty against any manufacturing defects only.
Warranty period starts from the date of delivery of product at customer place.
Date of delivery shown as per courier tracking details will be considered as final.
Warranty is provided only for Machine purchased directly from us.
Warranty is non-transferable .
As of now we do not provide onsite service during or after warranty period.
We will provide replacement for the faulty or malfunctioned parts within the warranty period.
Shipping charge for all the replacement parts during warranty period is covered by us.
User will have to replace faulty parts with the replacements provided. Installation instructions for the new parts will be provided with the help of website links, videos & pictures. We will try to provide as much data as possible for easy and clear understanding of the user.
All in transit damage is covered by us. If any part gets damaged during shipping we will provide free replacement for that part provided customers report the issue to us within 3 days from the date of delivery of product at customer place. We request our customers to please provide pictures of the damaged parts to speed up the process.
Any requests for replacements of in transit damaged parts after expiry of 3 day period will be dealt as per our discretion.
Warranty is voided due to Any damage caused by improper use or maintenance of the Machine. Using the machine in improper conditions (too high/low temperature, Dust, improper electricity supply)
Your warranty case must be submitted directly to us at firstname.lastname@example.org . The case will be inspected and handled. Depending on its severity and warranty status, a replacement part will be sent or the whole product will be replaced without any additional charges.
Documentation needed for warranty – Original invoice or invoice number, A brief description of the problem along with relevant photos or videos.
Support service is available only from Monday to Friday (less Gazetted Holidays), 10am to 7pm
We provide support through Email, phone and live chat. For support through email please contact us at email@example.com . To talk to us through phone you can call on +919990654490
You can also leave your messages on live chat on our website.
All the support related queries will be answered within 24-48 hrs, although we always try our best to reply and solve your issues as soon as possible.
We will provide or guide you to right resources related to your issues. This can be a website, blog, forums or communities on the internet. There are lot of forums on websites
There are lot of groups on the face book which one can join and can take advantage of a huge community of people using the same machine around the world. This really helps you to understand day to day issues faced by users along with solutions.
We will try our best to help you get your issues resolved as soon as possible. At the same time we request our customers to be active on the internet. One can easily resolve most of the small issues by just visiting the above mentioned websites and groups.
Hundreds of videos and tutorials are also available on Youtube realted to GRBL series CNC Router.
All Machine are shipped through FedEx Ground Courier or Blue Dart Express Limited (within India), DHL (Outside India).
Delivery time – 6 to 7 working days from the date of dispatch. This is the maximum time which we have mentioned. Delivery time varies from destination to destination. Quickest delivery time is 4 to 5 working days.
Shipping of CNC Router is free. For destinations where FedEx or Blue Dart does not have direct services, shipping fee may be applicable as per actual.
Lead time for dispatch of machine – 2 to 3 working days from the date of complete payment. This may vary when the purchase is made through purchase order. Lead time will be informed during the PO approval process.
We always try to get our machine delivered on time through our courier partner. Sometimes there might be a delay due to some logistic issues. In such cases we work on priority basis with our couriers and try to get the parcel deliver as soon as possible. We also request our customers to be patient in this regard.
In case you need more information regarding your package customers can also contact FedEx customer care – 1800 419 4343. Provide them with your tracking number to get detailed information
Alternatively one can also track package details on – https://www.fedex.com/en-in/home.html
We request you to please monitor your email which you have registered with us as all the tracking details are automatically sent to it. We cannot provide any local numbers of delivery stations of FedEx and any time specific delivery. For all such queries customers will have to contact FedEx customer care. This is out of scope of delivery